Which of the following is defined as a contract that prescribes the technical support?
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Which of the following is defined as a contract that prescribes the technical support
Question:
What of the following options best describes a contract outlining the terms and conditions of technical support services:
- A mutual aid agreement
- An audit report
- A certificate practice statement
- A service level agreement
- A certificate of service authority
- None of the above
Answer:
A service level agreement is a contract that prescribes technical support between the contracting parties.
Technical Support
Technical support is a type of service offered by organizations to their clients.
Typically, hardware or software companies provide technical support to help users of the product or software in their day-to-day use.
In the business, it’s generally referred to as SLAs standing for “service level agreement”.
Service Level Agreement
A service level agreement is a legal commitment between a company (service provider) and a client (service beneficiary).
In the SLA, the parties will generally agree on terms and conditions relating to the quality, availability, and responsibility of the parties in using a product, application, or software.
Often times, you have terms and conditions relating to:
- Response times
- Issue resolution delays
- Time to complete a task
- Uptime of the application (in case of hosting services for example)
- Maintenance windows
- Support ticket procedure
- Escalation procedures
Takeaways
What best describes the contract where technical support services are offered by a company to another?
Let’s look at a summary of our findings.
Which of the following is defined as a contract that prescribes the technical support:
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