Which of the following is defined as a contract that prescribes the technical support?
Need an answer?
Let’s do a pop quiz?
Keep reading as we have gathered exactly the information that you need!
Let’s dig into our commercial contract knowledge!
Are you ready?
Let’s get started!
Which of the following is defined as a contract that prescribes the technical support
Question:
What of the following options best describes a contract outlining the terms and conditions of technical support services:
- A mutual aid agreement
- An audit report
- A certificate practice statement
- A service level agreement
- A certificate of service authority
- None of the above
Answer:
A service level agreement is a contract that prescribes technical support between the contracting parties.
Technical Support
Technical support is a type of service offered by organizations to their clients.
Typically, hardware or software companies provide technical support to help users of the product or software in their day-to-day use.
In the business, it’s generally referred to as SLAs standing for “service level agreement”.
Service Level Agreement
A service level agreement is a legal commitment between a company (service provider) and a client (service beneficiary).
In the SLA, the parties will generally agree on terms and conditions relating to the quality, availability, and responsibility of the parties in using a product, application, or software.
Often times, you have terms and conditions relating to:
- Response times
- Issue resolution delays
- Time to complete a task
- Uptime of the application (in case of hosting services for example)
- Maintenance windows
- Support ticket procedure
- Escalation procedures
Takeaways
What best describes the contract where technical support services are offered by a company to another?
Let’s look at a summary of our findings.
Which of the following is defined as a contract that prescribes the technical support:
You May Also Like Related To Service Level Agreements
Best-effort delivery
Consideration in contract
Contractual obligation
Contractual terms
Network monitoring
Security device
Security guidelines
Security policies
Service level objective
Technical support agreement